‘Digital Eavesdropping’: Unilever Looks to Exploit Vaseline’s TikTok Moment.
Originally found over 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline could hardly be considered an obvious target for online content feeds.
However, its rise as a viral TikTok topic has thrust it into the lead of an advertising revolution, in which large companies are allocating substantial funds to content creators and putting fewer resources into advertising goods in traditional media.
A Journey from Drilling to Digital
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who observed drillers applying to their skin with a residue from oil extraction. Currently, a wave of content from users have recorded its extensive utilization in “everyday tips”.
It has been touted as a fix for dirty sneakers or making fragrance last longer, as well as a fix for creaky hinges. Users have even applied it to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, executives at the multinational boosted the tips by having their research teams evaluate the claims and letting the content creators in on the results.
Assertions that it diminished the burn from hot food on the lips were validated. Similarly supported were ideas it could prolong perfume and rejuvenate purses. Suggestions it could brighten smiles or extend lashes were refuted.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to dramatically increase investment in content creators.
This monitoring of online platforms to guide corporate planning has been labeled “social listening”. Unilever's CEO, recently appointed, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Adapting to New Consumer Habits
The company's social media lead, who is spearheading the social media effort, said the company was simply adapting to new ways of connecting with customers. She said interacting online “without spoiling the atmosphere” was crucial.
“How can companies join discussions credibly? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and discussing household products.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, many communities. Changes in digital feeds means that these communities feel niche, however, they are large.
“If you can make sure your brand is shared by users, mentioned by individuals, that fosters reliability and pertinence. Influencers are vital for this. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The approach indicates profound shifts occurring in how media is consumed, with the youth demographic devoting greater hours to digital networks than traditional TV, print, or radio.
This change is evidenced by falling revenues for traditional media advertising. Across Britain, ad revenues for primary networks have dropped substantially in real terms since 2019.
The Rise of the Creator Economy
This further signifies a media convergence as brands effectively act as media producers, linking up with numerous influencers to boost their products.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow more than they trust ads. It's an ongoing shift.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to gauge performance.
This strategy is expanding. Advertising spending on digital creator partnerships is rising at quadruple the rate than total media spending. Across the United States, it has more than doubled since 2021 and is forecast to attain substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed broadcast ads retained significant importance to play, as networks still held the capability to frame public debate.
The executive noted: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Our relevance has faded.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”